While we pride ourselves on the service we offer we know we cannot satisfy every customer every time. We will work with any customer to work out any problems they may have.
During the first week of your service, you have the right for a refund. This refund is prorated, meaning you will be charged only for the days you used the service.
If a refund is requested in the first 24 hours a full refund can be processed.
Chargebacks And Disputes
Once a chargeback is initiated we will terminate the service which means all data will be removed. If you are unhappy with our service please contact us before starting a dispute.
While using any service provided by us you agree to follow our usage policy.
You agree to not use our hosting services for any of the following and accept that if found to be breaking our usage rules your service will be terminated without warning.
Any malware and virus distribution
Phishing and any form of fraud
Any type of script and or file that tries to interfere with another’s website, server and or home connection (DDoS attacks)
Spam Unsolicited email
Sharing or uploading copyright protected media
While most of our hosting services are delivered instantly they can sometimes be delays this is more common with the dedicated servers, if the delay is going to be longer than 24 hours you will be contacted by one of our sales consultants.
Back ups and lost data
We do not keep back ups of any of our customers data or settings, hard disks can fail and this is out of our control.
Account Suspension and Termination
We reserve the right to suspend or terminate your services without any warning, however this is only done in extreme circumstances.
We retain the right, at its sole discretion, to refuse service to any individual, group, or business. We also retains the right to discontinue service without notice for repeated violation of our terms of service. These TOS may change at anytime without notice please check back regularly for changes. Any changes that effect current customers will be given till the end of their current term to come within compliance of any changes.