Terms of Service

While we pride ourselves on the service we offer we know we cannot satisfy every customer every time. We will work with any customer to resolve any problems they may have.

During the first seven days of your service you have the right to a refund. This refund is prorated — you will only be charged for the days you used the service plus any PayPal transaction fee we incur.

Once a chargeback or PayPal dispute is initiated we will immediately terminate the service — all data and settings will be removed and the customer's IP address will be blocked.

By using any service provided by us you agree to follow our usage policy. If found to be in breach of these rules your service will be terminated without warning. The following activities are strictly prohibited:

• Mining any type of cryptocurrency
• Publicly hosted files
• Kodi add-ons and repositories
• VOD (Video on Demand) hosting of any kind
• IPTV hosting or sharing
• Tor relays and/or exit nodes
• Malware and virus distribution
• Warez / nulled software hosting
• Phishing and any form of fraud
• DDoS attack scripts or tools
• Spam / unsolicited email
• Sharing copyright-protected media
• Hacking scripts
• Uploading to public trackers

Most hosting services are delivered instantly, however there can sometimes be delays — this is more common with dedicated servers. If the delay is going to be longer than 24 hours, one of our sales consultants will contact you directly.

Our services run on shared resources. It is the responsibility of each customer to ensure their activities do not negatively affect other customers sharing the same server.

In all Dediseedbox services, the word "unlimited" refers to "unmetered" usage — not without any limits. We offer a cap of 100TB per month across all unlimited plans. Any customer reaching this limit is in violation of our fair use policy.

We do not keep backups of any customer data or settings. Hard disks can fail and this is outside of our control. We strongly recommend customers maintain their own backups of important data.

We reserve the right to suspend or terminate services without warning, however this is only done in extreme circumstances.

Services are suspended once an invoice is two days overdue and terminated once seven days overdue. For first-month customers, the service will be terminated once the invoice is four days overdue. When a service is terminated, all data and settings are removed and the service cannot be reactivated.

Customers who use an incorrect country in their profile to defraud their host country of VAT will have their service terminated without warning. Creating multiple client accounts without prior consent will result in all accounts and services being closed.

Reselling of any aspect of our services is strictly forbidden. Any customer found to be accepting money or other payments in exchange for access to our services will have their service terminated without warning and will not be eligible for a refund.

We retain the right to terminate any customer who makes threats or is offensive and rude to our support staff. It is our duty as employers to protect the wellbeing of our team.

We retain the right, at our sole discretion, to refuse service to any individual, group, or business. We also retain the right to discontinue service without notice for repeated violation of our terms of service.

These Terms of Service may change at any time without notice. Please check back regularly for updates. Any changes that affect current customers will be communicated and customers will be given until the end of their current term to come within compliance.